Connecting to our Community
In response to these challenging times, people from all walks of life have stepped up in ways both big and small to help their communities. Our employees are no exception. Mahalo nui loa to all of our teammates who continue to #ShareTheAloha by volunteering to help our community during this time.
Mark, General Manager at Aston Kaanapali Shores and his team donated a large number of much-needed blankets to the Maui Visitors Bureau. While still good quality, they were no longer 'resort quality' – and our team was glad to share them with the American Cancer Society, American Red Cross, homeless shelters and medical facilities across the island.
Rhonda worked with United Laundry and other local Hawaii hospitality groups to deliver much-needed items, including bedsheets, to the Institute for Human Services (IHS), an agency serving Hawaii’s homeless population, one of the most vulnerable groups during the COVID-19 crisis. Rhonda was recently featured by the agency in their newsletter and on their website.
Robert serves as a National Guard Specialist, and he’s been helping screen arriving passengers at Honolulu’s Daniel K. Inouye International Airport. This important service helps determine if any arriving passengers need additional medical assistance
photo credit Cindy Ellen Russell / Honolulu Star-Advertiser
Bianca has been sewing cloth face masks and donating them to local healthcare workers after hearing news of the medical supply shortages. She has also been making and donating masks to those in her community.
Get more information about your reservation, our cancellation policy, essential travel and details on local quarantine mandates.
As we navigate the Novel Coronavirus (COVID-19) situation, we wish to reassure you that Aqua-Aston Hospitality has implemented a number of safety and cleaning protocols to put the safety and security of our guests, associates and owners first.
Aqua-Aston Hospitality has been actively monitoring the situation regarding the Novel Coronavirus (COVID-19). As the situation continued to develop, we immediately began working with our parent company, Marriott Vacations Worldwide, quickly taking steps to engage dedicated and tested emergency preparedness and response protocols. Our team continues to closely monitor the Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) statements and advisories regarding COVID-19. We continue to follow both WHO, CDC and local/state health department guidance and hygiene standards. We are also working closely with our industry and vendor partners to adopt best practices around cleaning processes.
The daily health and safety measures that are already in place at our managed hotels and resorts are designed to address a broad spectrum of issues, including COVID-19. Those health and safety measures extend from handwashing hygiene and cleaning product specifications to guestroom and common-area cleaning procedures. However, in response to the spread of COVID-19, we have increased the cleaning protocols for high-frequency guest touchpoints as well as public restrooms, lobbies and other key guest areas.
The vast majority of our hotel and resort amenities are temporarily closed in order to align with social distancing guidelines and government stay-at-home mandates, including the closure of fitness centers, sauna, steam rooms, hot tubs and ice machines; the suspension of all manager’s receptions, mai tai parties, live entertainment and guest programming; the elimination of lobby coffee, tea, water and fruit services; and the suspension of re-use amenities like guest room magazines, pens and notepads and beach chairs, boogie boards and floats.
Registered guests of all Aqua-Aston properties in Hawaii who arrive while the order for mandatory self-quarantine is in effect are provided with a copy of the Order and are asked to sign an acknowledgment form. For guests under mandatory self-quarantine, the acknowledgement form also explains a special process for limited housekeeping services, including a bag-based exchange process for the removal of rubbish and the replacement of towels, bathroom amenities, and linens. Since guests under self-quarantine may only leave their guestrooms for medical emergencies or to seek medical care, we encourage the use of local food delivery using services like Food-A-Go-Go.